Returns & Refunds

If you are not satisfied with any purchase from csagolfonline, you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund.

Christmas Gift Returns

Buy your Christmas gifts, safe in the knowledge that should something not be quite right, you will have until the end of January to return and exchange the item.

Our Customer Service team will be available to assist you with any exchanges from 28th December. Please have your original order number ready.

As per our usual return policy, exclusions apply and returned items must be unused, along with all original packaging and any labels.

Return Exclusions

The following goods may not be returned for refund.

  • Packs of socks that have been split.
  • Packs of gloves that have been split.
  • Any socks, underwear or base-layers that have been worn.
  • Any device where the Warranty has been registered or additional software has been downloaded.
  • Blister packs that have been opened.

Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

We offer a fully tracked collection service where we will organise the collection of you order from a place and day of your choosing, this service is available Monday to Friday, 0900-1700. This service is currently available in the UK only and will cost £6.99. If you wish to use this service, please contact Customer Services on 0118 9795657 who will advise.  

Our customer service opening hours are:

  • 9.00am to 8.00pm Monday to Friday
  • 9.00am to 1.00pm Saturday
  • Sundays and Bank Holidays CLOSED

Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish to be taken with your return.